Freshworks ads

Freshworks has 112 distinct ad creatives in our B2B ad libraries, 50 on Google (all search), 37 on LinkedIn, 24 on Meta and 1 on Reddit. Its longest running ad has been shown on Google for 5 years. 9 of its ads scored 6 or higher out of 10 for B2B fit and craft.

Enterprise IT & suites · freshworks.com

112distinct creatives

4channels

5 yearslongest run

9top-rated ads

Where Freshworks advertises

Each creative counted once, however many ads it runs as. Every platform publishes a different public sign an ad is working, so each row shows its own.

Channel	Creatives	Most used format	Public signal
Google	50	Search text ad (100%)	Longest shown for 5 years
LinkedIn	37	Single Image (57%)	Its most rerun creative runs as 18 ads
Meta	24	Single image (46%)	Longest shown for 7 months
Reddit	1	Image (100%)	Reddit publishes no performance data

Freshworks's best ads across every channel

Every ad in our libraries is scored out of 10 by an AI model built to judge creative, up to 5 for how well it would land with a senior B2B buyer and up to 5 for craft. 9 of Freshworks's ads made the top-rated tier.

LinkedInDocument AdOur score 6.7/10

Pattern: Named customer as hero

Freshworks LinkedIn ad: freshworks 43.6% of support teams now run AI in live workflows Download Report The Customer Service Benchmark Report '26 61% 66.6%

LinkedInSingle Image AdRunning as 8 adsOur score 6.6/10

Ad headline

Get the 2026 AI adoption benchmarks for support

Why it works

Lead stat as the headline plus the report rendered on a tablet makes the gated asset feel substantive.

What stands out

Serif typography and a green particle texture give it a premium editorial feel.

Pattern: Report made physical

Freshworks Meta ad: Get the 2026 AI adoption benchmarks for support

MetaSingle imageLive for 34 daysOur score 6.5/10

Ad headline

Get the 2026 AI adoption benchmarks for support

Pattern: Report made physical

Freshworks LinkedIn ad: See the 2026 customer service benchmarks

LinkedInSingle Image AdRunning as 8 adsOur score 6.5/10

Ad headline

See the 2026 customer service benchmarks

Pattern: Report made physical

Freshworks LinkedIn ad: Experience the omnichannel platform trusted by Hamleys

LinkedInSingle Image AdOur score 6.5/10

Ad headline

Experience the omnichannel platform trusted by Hamleys

Pattern: Named customer as hero

Freshworks Meta ad: See the 2026 customer service benchmarks

MetaSingle imageLive for 34 daysOur score 6.3/10

Ad headline

See the 2026 customer service benchmarks

Pattern: Report made physical

Freshworks Meta ad: Download the Customer Service Benchmark Report '26

MetaSingle imageLive for 34 daysOur score 6.2/10

Ad headline

Download the Customer Service Benchmark Report '26

Pattern: Product UI with real numbers

MetaFlexible (several images)Ran for 3 monthsOur score 6.2/10

Pattern: Report made physical

Freshworks LinkedIn ad: Is your resolution time good, or just normal for you? Download Report. The Customer Service Benchmark Report '26. 61%. 66.6%

LinkedInSingle Image AdRunning as 8 adsOur score 6/10

Ad headline

Download the Customer Service Benchmark Report '26

Why it works

'Good, or just normal for you?' pokes at a manager's blind spot and the tablet shows real stat bars, making the benchmark tangible.

What stands out

Sharp question in serif type. device mockup is standard.

Pattern: Product UI with real numbers

Freshworks Google ads

50 search ads and 0 display ads that ran for a month or more, 49 of them for three months or more. Below are the ones Google has shown longest, search and display apart.

Ad formats
Type	Freshworks	Enterprise IT & suites advertisers
Search text ad	100% (50)	95%

Freshworks search ads

Ran for 59 monthsOur score 4.1/10

Search text ad

Ran for 40 monthsOur score 3.8/10

Search text ad

Ran for 40 monthsOur score 3.4/10

Search text ad

Ran for 39 monthsOur score 3.9/10

Search text ad

Ran for 36 monthsOur score 4/10

Search text ad

Ran for 36 monthsOur score 4/10

Search text ad

Ran for 36 monthsOur score 3.9/10

Search text ad

Ran for 35 monthsOur score 3.3/10

Search text ad

See the best B2B Google ads from every advertiser in the Google ad library.

Freshworks LinkedIn ads

37 distinct creatives, run as 120 separate ads, 10 of them sent from a named person. LinkedIn shares no performance data for US ads, so the best public sign an ad is working is how often Freshworks reruns it. These are the creatives it reruns most.

Ad formats
Type	Freshworks	Enterprise IT & suites advertisers
Single Image	57% (21)	62%
Message	27% (10)	10%
Document	14% (5)	9%
Article	3% (1)	1%

Offers
Type	Freshworks	Enterprise IT & suites advertisers
No offer (brand)	59% (22)	75%
Report or guide	32% (12)	13%
Webinar or event	5% (2)	5%
Demo	3% (1)	1%

Freshworks LinkedIn ad: 43.6% now use AI across service workflows, up from 32%. 48.3% plan to spend more on it.

Running as 18 adsOur score 5.7/10

Document

Ad copy

43.6% now use AI across service workflows, up from 32%. 48.3% plan to spend more on it.

LinkedIn message adVenki SubramanianSponsored · FreshworksHi {first name}, Most service leaders can quote their own response and resolution numbers. Fewer can say what those numbers mean next to comparable teams. The Customer Service Benchmark Report 26 draws on 33,889 accounts and 1.2 billion tickets to set that context. It reports the industry median alongside Trendsetters, the top 20th percentile in the dataset, across first response time, resolution time, response and resolution SLA, and first-contact resolution. Everything is cut by industry, region, company size, and channel, so the comparison sits close to your actual operation rather than a global average. A straightforward way to sense-check the targets you are setting this year.

Running as 11 ads

Message · from Venki Subramanian

LinkedIn message adVenki SubramanianSponsored · FreshworksHi {first name}, A year ago, the number was 32%. Today, 43.6% of customer service teams use AI across their service workflows. It has moved out of the pilot stage and into daily operations. The Customer Service Benchmark Report 26 shows what that looks like in practice. How far AI copilots and AI agents have spread, where the next round of investment is going, and how response and resolution times differ across teams at different stages of adoption.67.5% of organizations are still in the exploration or adoption phase, which is where the distance between early movers and everyone else is opening up. Built from 1.2 billion support tickets across 63 industries.

Running as 10 ads

Message · from Venki Subramanian

Freshworks LinkedIn ad: Get the 2026 AI adoption benchmarks for support

Running as 8 adsOur score 6.5/10

Single Image

Ad headline

Get the 2026 AI adoption benchmarks for support

Running as 8 adsOur score 6.5/10

Single Image

Ad headline

See the 2026 customer service benchmarks

Ad copy

Get data-driven benchmarks from 1.2 billion tickets and 33,889 businesses across 63 industries.

Freshworks LinkedIn ad: Download the Customer Service Benchmark Report '26

Running as 8 adsOur score 6.1/10

Single Image

Ad headline

Download the Customer Service Benchmark Report '26

Ad copy

Most service teams track first response, resolution, and SLA closely.

Freshworks LinkedIn ad: Join the webinar.

Running as 6 adsOur score 4.4/10

Single Image

Ad headline

Join the webinar.

Ad copy

Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.

LinkedIn message adVenki SubramanianSponsored · FreshworksHi {first name},48.6% of service organizations name self-service as their next channel investment. It is the clearest signal in this years data that multichannel support is being rebuilt into something more connected. The Customer Service Benchmark Report 26 breaks that down channel by channel. Where volume is actually landing, how response and resolution differ across channels, and what the teams in the top 20th percentile are running. It also covers AI adoption, now at 43.6% of service teams, and how resolution times track with the share of conversations AI agents handle. Built from 33,889 accounts and 1.2 billion support tickets across 63 industries.

Running as 6 ads

Message · from Venki Subramanian

See the best B2B LinkedIn ads from every advertiser in the LinkedIn ad library.

Freshworks Meta ads

24 distinct creatives, 5 of them shown for three months or more. Advertisers stop paying for ads that don’t work, so these are the ones Meta has shown longest.

Ad formats
Type	Freshworks	Enterprise IT & suites advertisers
Single image	46% (11)	55%
Flexible (several images)	38% (9)	12%
Video	17% (4)	29%

Offers
Type	Freshworks	Enterprise IT & suites advertisers
No offer (brand)	83% (20)	75%
Report or guide	17% (4)	11%

Freshworks Meta ad: AI for IT without the hassle

Ran for 7 monthsOur score 5.5/10

Single image

Ad headline

AI for IT without the hassle

Ad copy

Most AI tools need weeks of setup and training — Freshservice's works the moment you go live.

Ran for 3 monthsOur score 6.2/10

Flexible (several images)

Ran for 3 monthsOur score 5.1/10

Flexible (several images)

Ran for 3 monthsOur score 5.3/10

Flexible (several images)

Ran for 3 monthsOur score 4.7/10

Flexible (several images)

Freshworks Meta ad: Enterprise features at SMB-friendly prices

Ran for 3 monthsOur score 4.4/10

Single image

Ad headline

Enterprise features at SMB-friendly prices

Ad copy

Support software shouldn't break the bank. Get upfront pricing and see value from day one.

Freshworks Meta ad: No more context switching between tools

Ran for 3 monthsOur score 4.2/10

Single image

Ad headline

No more context switching between tools

Ad copy

Break down channel silos. Bring conversations, insights, and AI into into the Freshdesk Command Center.

AI-powered customer service solutionWatch on Meta ↗

Ran for 3 monthsOur score 1.4/10

Video

Ad headline

AI-powered customer service solution

See the best B2B Meta ads from every advertiser in the Meta ad library.

Freshworks Reddit ads

1 ad in Reddit’s Ad Inspiration Library, highest scored first.

Freshworks Reddit ad: Impress your customers with speedy helpdesk support! Freshdesk resolves issues faster and keeps your customers smiling. Try it today with a 14-day free trial!

Our score 3.3/10

Image

Ad headline

Impress your customers with speedy helpdesk support! Freshdesk resolves issues faster and keeps your customers smiling. Try it today with a 14-day free trial!

See the best B2B Reddit ads from every advertiser in the Reddit ad library.

Freshworks ads, answered

Where does Freshworks advertise?

In the public ad libraries we track, Freshworks runs ads on Google, LinkedIn, Meta and Reddit, 112 distinct creatives in all, 50 on Google (all search), 37 on LinkedIn, 24 on Meta and 1 on Reddit. Most of its creatives are on Google.

How many Google ads is Freshworks running?

50 on Google (all search), that ran for a month or more in Google’s Ads Transparency Center. Longest shown for 5 years.

How many LinkedIn ads is Freshworks running?

37 distinct creatives, run as 120 separate ads in LinkedIn’s Ad Library. Its most rerun creative runs as 18 ads.

How many Meta ads is Freshworks running?

24 distinct creatives in Meta’s Ad Library. Longest shown for 7 months.

How many Reddit ads is Freshworks running?

1 distinct creative in Reddit’s Ad Inspiration Library. Reddit publishes no performance data.

How can I see Freshworks's ads myself?

Search Freshworks by name in each platform’s own public library, Google’s Ads Transparency Center, LinkedIn’s Ad Library, Meta’s Ad Library and Reddit’s Ad Inspiration Library. Every ad on this page links to its entry there.

Every ad belongs to Freshworks. Understory is not affiliated with Freshworks. We collect public ads from each platform's own ad library to study what B2B advertisers run. Use them for ideas and make your own creative.

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